Returns Policy

One-year Limited Warranty from Dutchbudz

One-year Limited Warranty is a factory warranty on a voluntary basis. The warranty offers rights in addition to the rights arising from consumer legislation, including, but not limited to rights with regard to non-conforming goods.

The benefits that you have on the basis of the One-Year Limited Warranty from Dutchbudz do not replace the rights you have on the basis of consumer legislation. It is an addition to that. Consumers can choose themselves whether they rely on the One-Year Limited Warranty from Dutchbudz or on their consumer rights.

Important: the conditions are stated at the bottom of the description

One-year Limited Warranty from Dutchbudz does not apply to claims under consumer law. Go to the Dutchbudz website (www.dutchbudz.com) or contact us for more information about consumer legislation.

All claims on the basis of the One-Year Limited Warranty from Dutchbudz fall under the conditions described in this warranty document.

Your hardware product of the Dutchbudz brand ("Product") is covered against material and manufacturing defects for a period of ONE (1) YEAR from the original purchase date ("Warranty period") when used in accordance with Dutchbudz user manuals (see manual in box). Under this warranty, you can submit your claims directly to Dutchbudz, even if you have purchased the Product from Dutchbudz from third parties.

If an error occurs during the Warranty Period, Dutchbudz will at its own discretion (1) repair the Product free of charge with new parts or parts that are comparable in performance and reliability to new parts, (2) replace the Product with a functionally comparable product that is made with new and / or refurbished parts that are comparable in performance and reliability to new parts, (3) repay the original purchase price. This warranty does not apply to natural wear and tear of consumables such as batteries, unless the defect is due to a material or manufacturing defect, and damage caused by misuse, an accident, modifications, unauthorized repairs, or other causes that do not include material and manufacturing defects to be.

Dutchbudz is able to repair or replace Products under this warranty without risk for and / or loss of information and / or data stored on the Product. Under no circumstances is Dutchbudz liable for (a) losses or damage that, at the time of purchasing the Product, cannot be considered as the result of Dutchbudz's failure to comply with these warranty conditions, or (b) losses caused by the user.

Limitations of liability in this warranty document do not apply to (i) death or personal injury in accordance with product liability legislation, (ii) fraud or deception, (iii) intentional misconduct or gross negligence, or (iv) a culpable violation of the contractual main obligations. A claim for damages based on a breach of principal contractual obligations or gross negligence is limited to foreseeable damage characteristic of the relevant purchase agreement.

To obtain the warranty service, contact Dutchbudz using hello@dutchbudz.com. Dutchbudz can ask for your proof of purchase to check if you are eligible.

IMPORTANT SERVICE RESTRICTION

Dutchbudz offers warranty service through one or more of the following options:

(i) Complete sending by post (mail-in service). If Dutchbudz determines that your Product is eligible for a Mail-in Service, you will receive prepaid shipping tickets and, if applicable, packaging material with which you can send your Product to a Dutchbudz repair service ("DRS"). Dutchbudz pays for shipping from and to your location if you follow the instructions for packaging and shipping the Product.

(ii) Service where Dutchbudz requires return of the replaced Product or part. Dutchbudz may require proof of payment as a deposit for the selling price of the replacement Product or part and any shipping costs. If you are unable to provide proof of payment, Dutchbudz will not be able to help you.

If any provision is unlawful or unenforceable, this provision will no longer be part of this guarantee and the other provisions will nevertheless be binding and enforceable.

This warranty is governed by the laws of the country in which the Product was purchased.

Budz B.V.

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