You can return or exchange items up to 14 days after receiving your original order.
If you are unsatisfied with your purchase through the site, www.dutchbudz.com, we will provide a refund for the cost of the product. You have 14 days after receiving your order to request a full refund provided you return the product with the original casing and packaging. Once we’ve received the returned merchandise, your refund will be processed to the payment method used to place your order within 10 business days.
Please note, products must be returned in their original condition and packaging. We cannot accept returns on items damaged through normal wear and tear.
Always include a note with your personal info inside the package. Shipping fees are non-refundable.
Europe, USA and Canada can expect their order within 15 days. All orders outside of these areas can expect their order within 30 days. All orders come with tracking.
An additional customs and tax fee can occur depending on your country. This is outside of our control and we do not receive any of this tax.
If you do not receive tracking information, please contact firstname.lastname@example.org.